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Christopher

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  2. Pinsound NEO Batman Forever Error Audio Conversion

    in Help Center

    Posted

    More troubleshooting...

    Though I just purchased the Pinsound NEO, I downloaded the firmware update and did that.

    I have a Lethal Weapon 3 pinball, so I downloaded the sound file for that, and everything worked perfectly.

    INTERNAL FIRMWARE REVISION
    ------------------
    0077

    PACKAGES
    ------------------
    Lethal_Weapon_3_1992 (active)


    PINSOUND FIRMWARE VERSION
    ------------------
    21.01.3
     

    (This is from the Diagnostic file off the thumb drive after the Pinsound NEO successfully worked with the Lethal Weapon 3 file)

     

    After the successful test of the Pinsound NEO and thumb drive in the Lethal Weapon 3, I tried once again to use the Batman_Forever_Original.zip...  and had the same problem.

     

    So...  I've got a working Pinsound NEO, working thumb drive.  What I don't have is a Batman Forever sound file that will pass the Audio Conversion part of the installation.

     

    The sad thing is that I REALLY need a sound board for this Batman Forever pinball!

    Any suggestions?

     

     

  3. Pinsound NEO Batman Forever Error Audio Conversion

    in Help Center

    Posted

    Purchased Pinsound NEO, downloaded Batman_Forever_Original.zip

    Formatted thumb drive to FAT32.

    Copied Batman_Forever_Original.zip file to freshly formatted thumb drive

    Installed board in machine, inserted thumb drive, applied power.

    "Performing Audio Conversion Please Wait"

    then 3 times it says:

    "Error Encountered During Audio Conversion"

    then it says:

    "Checking USB Flash Drive Please Wait"

    then 3 times it says:

    "There Are No Sound Files On The USB Flash Drive"

    Tried another USB Thumb Drive... same problem.

    Tried a third USB Thumb Drive... same problem.

    Erased partition on thumb drive and created a new simple partition (FAT32) with a size of 8220 MB ... same problem.

    Downloaded Batman_Forever_Original.zip file a second time, same problem.

    Used Winrar to verify the Batman_Forever_Original.zip file... no errors in archive.

    When finished, the thumb drive has no zip file in the root directory anymore.  The root of the Flash does not contain a diagnostics file, only two directories:

    audio (empty)

    tmp (contains directory Batman_Forever_Original which contains jingle, music, sfx, single and voice directories full of files and config.pinsound)

     

    What can I do now?

     

     

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