This was posted by another customer so as you read this exchange NEO with PLUS and Batman with WCS 94 and this is the same boat I am in......
Posted January 20, 2021
Purchased Pinsound NEO, downloaded Batman_Forever_Original.zip
Formatted thumb drive to FAT32.
Copied Batman_Forever_Original.zip file to freshly formatted thumb drive
Installed board in machine, inserted thumb drive, applied power.
"Performing Audio Conversion Please Wait"
then 3 times it says:
"Error Encountered During Audio Conversion"
then it says:
"Checking USB Flash Drive Please Wait"
then 3 times it says:
"There Are No Sound Files On The USB Flash Drive"
Tried another USB Thumb Drive... same problem.
Tried a third USB Thumb Drive... same problem.
Erased partition on thumb drive and created a new simple partition (FAT32) with a size of 8220 MB ... same problem.
Downloaded Batman_Forever_Original.zip file a second time, same problem.
Used Winrar to verify the Batman_Forever_Original.zip file... no errors in archive.
When finished, the thumb drive has no zip file in the root directory anymore. The root of the Flash does not contain a diagnostics file, only two directories:
audio (empty)
tmp (contains directory Batman_Forever_Original which contains jingle, music, sfx, single and voice directories full of files and config.pinsound)
What can I do now?
Quote
Author
Posted January 20, 2021
More troubleshooting...
Though I just purchased the Pinsound NEO, I downloaded the firmware update and did that.
I have a Lethal Weapon 3 pinball, so I downloaded the sound file for that, and everything worked perfectly.
INTERNAL FIRMWARE REVISION
------------------
0077
PACKAGES
------------------
Lethal_Weapon_3_1992 (active)
PINSOUND FIRMWARE VERSION
------------------
21.01.3
(This is from the Diagnostic file off the thumb drive after the Pinsound NEO successfully worked with the Lethal Weapon 3 file)
After the successful test of the Pinsound NEO and thumb drive in the Lethal Weapon 3, I tried once again to use the Batman_Forever_Original.zip... and had the same problem.
So... I've got a working Pinsound NEO, working thumb drive. What I don't have is a Batman Forever sound file that will pass the Audio Conversion part of the installation.
The sad thing is that I REALLY need a sound board for this Batman Forever pinball!
Any suggestions?
